ALIBABA LIGHTING & LIVING

Risk-Free Returns

We offer pre-paid returns on items able to ship via UPS within 30 days of receipt. International orders, custom Items, closeout or clearance items and oversize or freight items are excluded from the pre-paid returns offer. To arrange a return:

1. Please contact our Customer Care Advocates; a return shipping label will be sent to you via email within five business days

2. Apply the label to your package and take it to your nearest UPS pick-up center

3. We strive to refund you as quickly as possible. In most cases, a refund will be issued once the package is received. Returns on larger items or on orders of larger quantities may need to be inspected before a refund is processed.

4. Please see our International Policies for international returns.

Returned products must include: all the original packaging, including all papers, parts and associated pieces. The items are to be uninstalled, in new condition and with no clipped wires or missing hardware. If a returned item is determined to be in non-sellable condition, no refund will be issued on that item. You may also be responsible for any return shipping fees.

The following are considered NON-RETURNABLE merchandise:

1. Any item that is marked as nonreturnable

2. Any custom made or custom built fixture

3. Clearance items, custom quotes, special discounts, and orders of ten or more units

4. Any item that is not in resellable condition

5. Any item that is not in its original box with the original packaging materials and assembly instructions

6. Light bulbs, glass, parts and shades

7. Any item without the correct RMA number written on a separate sheet taped to the box

For oversized or freight items, you are responsible for all shipping charges back to our warehouse. You are also responsible for insuring the shipment and for providing proof of return tracking of the package.

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Refunds

Refunds will be issued upon inspection of the returned item. Per inspection, as long as the product is in new condition, received in its original packaging, and sent to the correct warehouse, you will be issued the refund you are due, less any applicable fees or handling charges.

If a returned item is determined not to be in "As New" condition, it will be subject to additional fees being deducted from the credit or the credit may be denied completely.

Return requests made outside of this stated policy will be subject to review and may result in shipping and restocking fees depending on the situation. Items returned outside of this policy will be for store credit only as we are unable to refund on items returned outside of the 30 day return policy.

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Damaged Items

In the event that an item is damaged in transit, we will do everything we can to resolve the matter immediately. When items are shipped by UPS or FedEx, we must contact them within 48 hours to ensure a quick, free of charge resolution. Upon inspecting the merchandise, please contact us by calling our toll free number 718-888-1815 or through email, noting what was damaged, so that we can assist you immediately and expedite a new item right away.

For larger items that are shipped via freight carrier, you must inspect the item on site, and mark any noticeable defects on the bill of lading. Once you do so, please call our toll free number right away so we can file a claim with the carrier and expedite a replacement immediately.

In the rare event of a manufacturer defect, we again ask you to call our toll free number with a detailed explanation of the problem or issue. One of our Customer Care Advocates will instruct you on how to get your item replaced, or get the correct parts expedited to you.